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Ice9
03-28-2016, 05:28 PM
Was in the middle of a key dungeon and my server stopped responding when I finished the battle. I closed and restarted my app and can't get in anymore. Is this a problem that everyone's experiencing or just me?

sway_support
03-28-2016, 06:51 PM
Was in the middle of a key dungeon and my server stopped responding when I finished the battle. I closed and restarted my app and can't get in anymore. Is this a problem that everyone's experiencing or just me?

Hi Ice9, we're sorry to hear you're having problems getting into the game. By this, do you mean you cannot log in to your account or that it seems to behave as if you're creating a new one? Also, could you please check to see if you have a stable internet connection and that you are running on the latest version of the game (2.10.0)?

If the problem persists, please don't hesitate to email us at ts_support@swayteam.com so we can assist you further.

Thank you,
Sway Support