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Mandora
03-24-2016, 10:41 AM
No matter what i do i am always receiving this message of a new version to be installed. I have already unistalled the whole game and installed it again but it keeps saying there is a new version.

SWAYMOBILE
03-24-2016, 12:03 PM
No matter what i do i am always receiving this message of a new version to be installed. I have already unistalled the whole game and installed it again but it keeps saying there is a new version.

Hi Mandora,

Thank you for reaching out to us.
This may be a Google Play Store cache issue.


Can you please try the following:
1) On your device go to Settings > Application Management > Google Play Store and tap on Clear Cache and Force Stop.
2) Reboot your device.
3) After reboot, open Tale Seeker and at the update prompt select OK and open the Play Store.
4) You should have the Update option available now.


If this does not fix the issue, please let us know.

Mandora
03-24-2016, 10:43 PM
Hi Mandora,

Thank you for reaching out to us.
This may be a Google Play Store cache issue.


Can you please try the following:
1) On your device go to Settings > Application Management > Google Play Store and tap on Clear Cache and Force Stop.
2) Reboot your device.
3) After reboot, open Tale Seeker and at the update prompt select OK and open the Play Store.
4) You should have the Update option available now.


If this does not fix the issue, please let us know.

It worked. Thanks.